Common purchase questions answered
Orders and Shipping
Same Day Shipping
WE ARE PROUD TO OFFER SAME DAY SHIPPING ON ORDERS PLACED BEFORE 4PM (MST)!
If you place your order before 4pm (mst) your order will be shipped that day. Parts ordered must be in stock for the order to ship. Approximately 90% of all orders placed leave our shop within 24-48 hours (not including weekends and holidays). Most remaining orders leave within 3-5 days. Even with our inventory, we may run out of an item. If this is the case some orders can take between 2-4 weeks to ship. Once an order has shipped, average FedEx Ground transit time is an additional 2-5 business days. Average time once an order has been place to the time it is delivered is 7-14 days.
Shipping Method
All orders are shipped FedEx Ground standard but we also over Next Day Air and 2nd Day Air options. We cannot accept PO Boxes or APO. Shipments are made to all 50 states and Canada. Shipping prices are to the lower 48 United States. There are additional shipping charges to Alaska, Hawaii, and Puerto Rico.
Shipment Shortages
Any shipment shortage must be reported within 5 business days. For any packaging erros, you must provide us with a date/package code that is on the label with the part number and description. This is needed to facilitate quality assurance in identification of additional problems.
Back Orders
Unless otherwise directed, all orders will be entered as ship and back order. Back orders will be shipped as they become available. We will contact you prior to shipment for back orders over 5 days old. Freight will not be allowed for back orders unless it is shipped with another qualifying order.
International Orders
Orders shipped outside of the U.S. are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling dandcextreme.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (FedEx) delivering the order.
Sales and Use Tax
D and C Extreme collects sales tax for all retail transactions with customers in the State of Colorado. D and C Extreme is not required to and does not collect Sate sales or use tax for customers outside the State of Colorado. However, these purchases may be subject to use tax in those states. Purchases are not exempt merely because they are made over the internet, by catalog, or by other remote means. For consumer questions, please contact us at (719) 510-5027 or through our Contact Page.
D and C ships to 50 U.S. states and internationally.
International Orders – We ship internationally, but we cannot take your order through the website. You must call us at 1-719-622-8287 to place your order.
International shipments will incur a $50 handling fee unless you have your own U.S.-based international handler. Call us for more information and to place an order.
Orders shipped outside of the U.S. are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling dandcextreme.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS or FedEx) delivering the order.
If you need to swap an item
Returns and Exchanges
You may return any product within 30 days. There is a 20% restocking fee on all products.
You have 48 hours to report missing parts/pieces.
NO EXCEPTIONS
To request a return, you must call us at: 719-622-8287.
Standard Returns
You are responsible for return shipping charges. Please include all orginal items in your return shipment. Incomplete returns may not be eligible for a full refund. No returns accepted after 30 days.
Refunds will be applied to the original payment method that was used. Refunds are generally issued within 3 business days of D and C Extreme receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account.
Warranty and Defective Returns
If you have been issued a warranty replacement part, we may request you return the defective part. In these cases D and C Extreme pays for the return shipping. If necessary, this procedure will be highlighted further when you’ve submitted a Warranty Claim.
If your order has not yet shipped, please call us at 719-622-8287.