Customer Help
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Common purchase questions answered
Orders and Shipping
Same Day Shipping
WE ARE PROUD TO OFFER SAME DAY SHIPPING ON ORDERS PLACED BEFORE 4PM (MST)!
If you place your order before 4pm (mst) your order will be shipped that day. Parts ordered must be in stock for the order to ship. Approximately 90% of all orders placed leave our shop within 24-48 hours (not including weekends and holidays). Most remaining orders leave within 3-5 days. Even with our inventory, we may run out of an item. If this is the case some orders can take between 2-4 weeks to ship. Once an order has shipped, average UPS Ground transit time is an additional 2-5 business days. Average time once an order has been place to the time it is delivered is 7-14 days.
Shipping Method
All orders are shipped UPS Ground standard but we also over Next Day Air and 2nd Day Air options. We cannot accept PO Boxes or APO. Shipments are made to all 50 states and Canada.
Shipment Shortages
Any shipment shortage must be reported within 5 business days. For any packaging erros, you must provide us with a date/package code that is on the label with the part number and description. This is needed to facilitate quality assurance in identification of additional problems.
Back Orders
Unless otherwise directed, all orders will be entered as ship and back order. Back orders will be shipped as they become available. We will contact you prior to shipment for back orders over 5 days old. Freight will not be allowed for back orders unless it is shipped with another qualifying order.
Canada Orders
Orders shipped to Canada are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling dandcextreme.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS) delivering the order.
Sales and Use Tax
D and C Extreme collects sales tax for all retail transactions with customers in the State of Colorado. D and C Extreme is not required to and does not collect Sate sales or use tax for customers outside the State of Colorado. However, these purchases may be subject to use tax in those states. Purchases are not exempt merely because they are made over the internet, by catalog, or by other remote means. For consumer questions, please contact us at (719) 510-5027 or through our Contact Page.
D and C ships to 50 U.S. states and Canada.
Orders shipped to Canada are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling dandcextreme.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS) delivering the order.
If you need to swap an item
Returns and Exchanges
YOU MAY RETURN ANY D AND C EXTREME PRODUCT WITHIN 90 DAYS OF THE PURCHASE DATE FOR A FULL REFUND OF THE ORIGINAL PURCHASE PRICE.
To request a return, use our Return Request Form
Standard Returns
You are responsible for return shipping charges. Please include all orginal items in your return shipment. Incomplete returns may not be eligible for a full refund. No returns accepted after 90 days.
Refunds will be applied to the original payment method that was used. Refunds are generally issued within 3 business days of D and C Extreme receiving all returned goods. Your bank may require additional processing time to reflect the refund in your account.
Non D and C Extreme Brand Returns
Non D and C Extreme branded products may be subject to up to a 20% re-stocking fee depending on condition of returned items. Items purchased from D and C Extreme must be returned to the store they were purchased from.
Warranty and Defective Returns
If you have been issued a warranty replacement part, we may request you return the defective part. In these cases D and C Extreme pays for the return shipping. If necessary, this procedure will be highlighted further when you’ve submitted a Warranty Claim.
If your order has not yet shipped, please call us at 719-622-8287.