Shipping Method
All orders are shipped UPS Ground standard but we also over Next Day Air and 2nd Day Air options. We cannot accept PO Boxes or APO. Shipments are made to all 50 states and Canada.
Shipment Shortages
Any shipment shortage must be reported within 48 hours. For any packaging errors, you must provide us with a date/package code that is on the label with the part number and description. This is needed to facilitate quality assurance in identification of additional problems.
Back Orders
Unless otherwise directed, all orders will be entered as ship and back order. Back orders will be shipped as they become available. We will contact you prior to shipment for back orders over 5 days old. Freight will not be allowed for back orders unless it is shipped with another qualifying order.
Canada Orders
Orders shipped to Canada are subject to tariffs, customs duties and associated assessments. These fees may include Import Duties, Brokerage Fees, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are the responsibility of the customer. The shipping/handling dandcextreme.com charges do not include any of these fees. The customs fees and/or brokerage fees are usually charged by the company (UPS) delivering the order.